Refund policy

Eco Earth Supply Return Policy

At Eco Earth Supply, we are committed to your satisfaction with our eco-friendly products. If you are not completely happy with your purchase, we offer a hassle-free return policy to make your experience worry-free. Please read the following guidelines for returns:

1. Eligibility for Returns:

You may return a product within 30 days of the purchase date if it meets the following criteria:

• The item is in its original condition and packaging.
• The product is unused, undamaged, and in a resalable state.
• A valid proof of purchase is provided (e.g., order confirmation, receipt).

2. How to Initiate a Return:

To start the return process, please contact our customer service team at [Customer Service Email or Phone Number] within 30 days of your purchase. They will guide you through the return procedure and provide you with a return authorization.

3. Return Shipping:

Customers are responsible for return shipping costs unless the return is a result of our error. We recommend using a trackable shipping method to ensure safe return delivery.

4. Refunds:

Upon receiving the returned item and verifying its condition, we will process your refund within 30 business days. Refunds will be issued to the original payment method used for the purchase.

5. Exclusions:

Certain items, such as personalized or custom-made products, may not be eligible for return. Any such exclusions will be clearly stated at the time of purchase.

6. Damaged or Defective Items:

If you receive a damaged or defective product, please contact our customer service team immediately. We will provide assistance to resolve the issue promptly.

7. Contact Us:

If you have any questions or need further assistance regarding our return policy, please don't hesitate to reach out to our customer service team at info@ecoearthsupply.com.

Thank you for choosing Eco Earth Supply. We appreciate your commitment to a more sustainable future.